FlyerTalk Forums - View Single Post - Hyatt no longer processing BRGs over the phone, new online form

May 23, 2014, 10:58 am

#13

craigthemif

FlyerTalk Evangelist

Join Date: Aug 2011

Location: Barcelona, London, on a plane

Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond

Posts: 13,050

I don't mind the change. Perhaps that's because on my first attempt with Hyatt I got a $299 a night hotel reduced to $85.

I sent in the request last night and it was approved by the morning.

I've always been put off by having to spend ages on the phone with Hyatt and reports of agents doing their best to not find the competing rate...