FlyerTalk Forums - View Single Post - Hyatt Regency Waikiki Beach Resort and Spa REVIEW - MASTER THREAD
Old May 22, 2014 | 11:33 pm
  #774  
suite2suite
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Join Date: Sep 2010
Programs: Hyatt diamond
Posts: 646
Originally Posted by UNITED959
I'm currently on a stay here, and I must say, it's been the most disappointing one ever.

To add insult to injury, this is the first time I've been a Diamond at this property; previously I've only been Platinum.

Every single time I've stayed here, I've had at least a partial ocean view.

Granted, I booked a Waikiki view. But when far more than 1/2 of the hotel has some semblance of an ocean view, and when the rooms are available on the website for booking, I'm quite surprised as a Diamond that none were offered.

I take that back, I was offered to pay $75 upcharge for an ocean view.

So here I sit, looking at the Hilton Waikiki and the Hyatt Place.

The Regency Club is nice, and they put out a pretty decent spread for a U.S. hotel. It's still no Tsim Sha Tsui RC, but I'd never expect that.

I'm looking forward to talking with the manager tomorrow to see about a room change, because I've stayed here dozens of times (that's no exaggeration), and I've actually wrote a few emails to the GM complimenting him on his staff, but this has been the worst stay here by far.
It doesn't matter if you book a Waikiki view. I book a Waikiki view and most of us do.
Diamonds are supposed to be upgraded to the best non-suite room available, so I don't understand why you accepted the room you have in the first place.

Good luck
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