Join Date: Dec 2002
Location: Long Island, NY
Programs: United 1K, AA Plat Exec, DL Plat, Marriott Titanium Lifetime Elite, Hilton Gold, Hyatt Globalist
Posts: 1,872
I pushed for a supervisor, and was told that for now, they will still process BRGs over the phone. She has informed the rep that gave me the wrong information that for now this is still allowed, but they don't know how much longer that will be true.