Originally Posted by
Astrophsx
I've done a few successful BRG and if I remember correctly I was on the phone for 30+ minutes. So I can see how it may be taking a lot of resources to process these.
A BRG should not take 30+ minutes.
The majority of my BRGs took 10+ minutes. When the agents took 30+ minutes there was either something wrong with their website, they needed help or they were just incompetent and by that I mean refusing to validate what another agent found to be a perfectly valid claim.