FlyerTalk Forums - View Single Post - Hyatt no longer processing BRGs over the phone, new online form
Old May 22, 2014, 12:19 pm
  #5  
Astrophsx
 
Join Date: Feb 2009
Posts: 3,737
I've done a few successful BRG and if I remember correctly I was on the phone for 30+ minutes. So I can see how it may be taking a lot of resources to process these.
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