FlyerTalk Forums - View Single Post - What is AC's policy on hotels/meals during IRROPS?
Old May 21, 2014 | 6:56 am
  #6  
Jasper2009
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15 Years on Site
 
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
Interesting. The AC rules don't quite seem to match the *A guidelines which seem to indicate airlines shall provide amenities such as accommodation, food, transportation etc. to premium pax and *G pax on international itineraries.

Star Alliance Reference Guide (page 128)

Amenities - Controllable
In the event of a controllable delay, Star Alliance member carriers will provide amenities such as accommodation, refreshment, meals and transportation for customers as appropriate.

Amenities - Uncontrollable

In the event of an uncontrollable delay, Star Alliance member carriers will provide amenities to premium customers (First, Business and Star Alliance Gold) travelling on an intercontinental journey including connection to/from domestic services.

Intercontinental refers to travel between Europe, Asia, North America, South America, Australia, New Zealand and Africa.
A connection is defined as one that does not exceed 24 hours.
Some carriers apply the amenities provision to international journeys. Please check procedures manual.

*Special conditions apply for EU registered carriers and non-EU registered carriers operating from the EU.
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