I applied for Lounge Club in Jan 2014 and forgot all about it since I didn't have an immediate use for it. Now I have a trip coming up that I can use the card but I can't find it anywhere. I need to report it lost and have a replacement card sent to me. Preferably sent to me in Australia where I am right now.

Does anyone have a way to contact a live human by phone?

This number 1-866-263-4292 is only a machine that asks for name & address to have an enrollment form sent to you.

Calling Chase Ink was a waste of time, they don't have access to Lounge Club memberships.

Calling the main Lounge Club number was also a waste of time, they said that they don't have access to people who enroll via credit cards.