I was in Bangkok last weekend and I got an SMS from Cathay that my departure was delayed which will make me miss my connecting flight. So I tried looking for the toll free reservation number but found none so I decided to just call the Marco Polo hotline.

Spoke to 3 Manila agents, all I wanted is to change my flight from the 8am to 6:30 am, the first two agents told me that I will be charged for rebooking but I told them I'm on business class, they told me they need to still check the records from the eservices team and they will get back to me. It was nearing 10pm BKK time, when no one called me midnight, I called the MPC hotline again in my desperation, I spoke in Tagalog, although the agent replies were in English. She finally managed to confirm my seat and promised me that they will have the ticket reissued within the hour.

Finally got the eticket at 1am, leaving me just 2 hours to nap and head to the airport.