I am still to use it for the first time, although I did call them for Wimbledon tickets, which is one of the events announced on the EB site and on the phone they were quite friendly and helpful, but then the follow up ... was asked to send them an e-mail and they would get back with info and prices, which I did mid last week and am still waiting!

I had something similar on AMEX Platinum and they can help to find a good restaurant, if you need suggestions and can assist with bookings, however, the promise of getting tickets to sold out events or fully booked top restaurants never came through!

So if you often need assistance for restaurant, theatre bookings etc. then the concierge service is handy - otherwise I would opt for the earphones! Mine are being delivered today, so anxious to see whether they are any good.