Originally Posted by warakorn

I would have never booked such a tight connection of only 80 minutes. LHR and FRA are very delay-prone airports.
If I am looking forward to a nice C-seat, I would not risk that one with an 80 minute connection. If I had a critical connection at FRA, I would always calculate in 120 minutes.
LH had an 8.30am departure from LHR!
Since you are FTL, you should actually know about this issue.

Originally Posted by RTW1

You booked a short (but legal) connection for a route and airport that are commonly late and can take some time to get to your gate... and then the departure was an hour late. Not something really extreme, happens with some regularity.

So you missed your connection and were rebooked. Claim the compensation, it's a substantial amount if you can get it. Although that may take some work as well since they've already denied your claim (but that seems standard).

The rest is a bit much. It's not that long a flight and you got business class, even one a little less comfortable. And any expectations about a limo for intra europe business is a bit ridiculous. People that are paying for F are generally better of in case of delays, that's what they paid for as well. And they were lucky this time that their standard facilities had them make it just in time. Your expectations for a more personalised approach when an intra-europe flight is delayed for 30 minites are simply too high.

I'm sure it wasn't a very nice experience, but you accepted an awfully short connection and then the chances of anything going wrong increase rather quickly. The airlines accept these short connections, but if you really want to make your flight you should take an earlier flight. Or take a higher risk on getting delayed.