Originally Posted by Dinky SAN

I recently came back from SIN and took ANA to NRT. Itwas a 787 and they did not start boarding until <30 minutes before departure and we pushed back about on time. UA would have started 45 minutes before and yet, it's still mini-chaos. I was thinking to myself, how can ANA do this and what are they doing differently?

I don't know but maybe the above post has some of the answers. Food for thought.