Hello,

I am writing on behalf of my cousin who is in London, UK. He has a mid 2012 13' Macbook Pro.

He is a student and not that adept with the technicalities of the hardware of computers, unlike me!

Unfortunately his hard drive 'crashed' a few weeks ago. He took it to the Apple store, where they tried to recover the data externally using a caddy but it did not work. However, keep in mind, that was the Apple store, so I would not discount a more experienced technician trying it out.

Can anyone recommend a technician/business, preferably in London/elsewhere in the UK who can work on this?

Please let me know if I can provide more information.

Any suggestions will be very welcome.

Thanks you,
Andrew