Well I got a breathless congratulations on my approval, with a code and a link to register for online services while I wait for the arrival of my card. There is nowhere on the web page that the link goes to that fits that code and the page won't allow me to register by creating a new username and password. It tells me it cannot register me and gives me a telephone number to call. The Contact Us page is full of telephone numbers. The Platinum customer service, travel service and concierge contact are telephone numbers. The only other contact mechanism is a postal mailing address. So it looks like before I even have a card, I am stuck complaining for equal access. They do offer TTY access for general inquiries and lost cards, but not for premium service of the Platinum level -- I guess deaf people don't usually have Platinum cards. Maybe deaf people don't have much to do with Amex anyway, because we don't use TTYs any more. They're getting off on the wrong foot with me.