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Thread: Another SWU snafu
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Old May 17, 2014 | 3:18 pm
  #19  
NotHamSarnie
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10 Years on Site
 
Join Date: Dec 2011
Programs: DL MM GM, AA Plat Pro, UA Silver, EI Silver
Posts: 2,157
Originally Posted by mikepa
OP here. Two weeks after writing to DL, I heard back. They confirmed that the other guy got my upgrade and humbly apologized. Said they would look into better staff training, especially the correct coding of non-complimentary upgrades.

Sadly they didn't think the error was worth two RT First class tkts to Tahiti - only 10K miles.

Did they at least give you back your SWU given that it was used by someone else??
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