I should get in on this. What are the steps? 1)Select Feather-free room and Foam pillows in my Marriott profile. 2) Check in and inspect room and find feather pillows 3) Go down to front desk and accept apology and bonus points. 4) When asked if I want housekeeping to change pillows respond with "no thanks the bonus points fixed the problem" Someone should start a new thread called "Guest initiated pillow bonus points promo"