Originally Posted by
Plumber
^ to Ben Lipsey for adding value to the AC forum for us. I hope it continues.
^ to Ben Smith for jumping in offering clarification and insights into several hot topics. It is much appreciated!
Thanks for your note.
We are very mindful that you our customers (in many cases some of our best) are critical to our success and you should all know we don't take your loyalty for granted and do our very best to earn your business with products and services that also allow us to operate a long-term financially profitable and sustainable company. It's always a challenge balancing the high expectations of our customers against financial and operational constraints but thanks to your feedback we strive to make the most informed decisions possible that balance the needs of all stakeholders.