Originally Posted by LISAA

I am at Westin palm desert, mission hills. Checked in on C&P and there is the resort fee, plus parking. I mentioned that there should be an alternate amenity because there is no spg lounge, new agent talked to another gentleman and he said we offer points or breakfast to our platinum guests, nothing else. I asked him if there was an alternate amenity or waive the resort fee, and he looked blank, no dice. After we checked in and discovered that the Jacuzzi here is closed and the pool is cloudy, no way do I plan on paying the resort (loosely said) fee. No water in my room, no " thank you for ten years platinum" I believe that this is my LAST stay here. Shame.