Originally Posted by
Ben Lipsey
This could take many avenues: for example, in the future, if we want to change how the system works (not that we are planning anything; this is purely hypothetical), this would only foster ill will as customers who may have expected an upgrade are no longer at the top of the list. Or, it could lead to some frustration at the gate if a passenger believes he/she should get the last remaining seat but is instead trumped by someone else - a full J pax who missed an earlier flight, for example. There are several possibilities, but the point is that it just stands to cause irritation and aggravation to both our customers and our employees.
Thanks for at least providing some feedback - it is far more than we normally get from AC and is appreciated. However, I'm not sure the answer you give holds up.
First, being transparent wouldn't stop you changing things in the future if you wish. FFers currently know the rules for Lat fares, vs Flex in regard to changes, cancellations etc. This doesn't stop AC changing those rules if you want. The same would go for upgrades.
More importantly you currently have a system for upgrades that
definitely does generate ill will and anger from FFers on a daily basis now. How could openness, transparency and honesty make that worse?