FlyerTalk Forums - View Single Post - AA RTW rate desk problems?

May 13, 2014 | 6:56 pm

#5

allset2travel

Join Date: Jan 2006

Location: SORT OF HOMELESS

Programs: 14 years AA exp, but no more; & 1MM+, QR-PLT (ow EMD) MR-LTT, HH Gold

Posts: 8,104

Quote:

Originally Posted by JohnAx

OT, when we checked in with BA at JNB, we learned that our flight (the earlier of the two daily services) had been canceled. The agent said we needed to talk to AA about getting re-booked. That earned my very-annoyed response and it didn't take long to get seats on the later flight, but I wonder if they were in the right to try to send me away

AA should have alerted you of the flight cancellation, and offered to rebook you on the later flight.

I think BA was correct in referring you back to AA for rebook (I assume AA was the ticket issuer). Fortunately you did not have to wait too long for your later flight, less than 2 hours, between AA6446 (BA56) and AA6444 (BA54). So you didn’t get to fly A388, but got stuck with the old 744? Oh boy!

Did you make your connection at LHR?

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