Originally Posted by
zkzkz
Earlier on this forum there were people complaining about long hold times. Yesterday I tried dialling in and literally watched an upgrade spot disappear before my eyes while waiting on hold.
Today they aren't even bothering. You just get a message saying there are extremely high call volume and they hang up on you.
You would think a business having customers trying to give them money might consider that a good thing rather than a bother to be dealt with.
I wonder if there's a marked increase in phone volume due to ba.com failures; anecdotally, from posts here, it seems like it is increasingly unable to make even the simple bookings.
Originally Posted by
zkzkz
Maybe twitter will be a better way to reach them.
This works with many companies and I've never tried it with BA, but from looking at their feed, they seem to have more of a marketing twitter feed with anyone requesting ticketing help being asked to use ba.com or phone in. Do let us know if you try that route though.