FI in Weriton, WV. Which I have stayed at before, good property and nice staff at check-in.
Did you not talk to anyone while at the property? Always tougher to deal with these issues after the fact.
Woke up to the outage. Overheard someone at breakfast mention that the hotel hoped to have the power restored by the afternoon. Didn't have time before the event to speak with anyone, avoided the hotel until 9-10pm given the issues. Then left in the morning with a line 4-5 deep at checkout, wasn't waiting around. Assumed corporate could handle this one easily.
In my mind, 1000 points is not sufficient. But not knowing what you paid or the property level, I do not know what would be appropriate.
Points stay.