Last night I was travelling back from one of BA's great day returns from Amsterdam. My friend and I arrived at the Airport well in advance and got to the lounge about 2030 for the 2205 departure. At reception the lady told us that the flight was delayed and she would call us when it was time to make our way to the gate. I expressed surprise as it had not been signed as late. She said it was due to bad weather in the UK. So we sat down and relaxed with Saturday night TV and a drink. We were five in the lounge for the flight and people got up and asked her three times had the plane arrived or not. She said no!

At 2155 she announced we should make our way to the gate. As we were walking there an announcement was made calling for two other passengers on the flight to come immediately to the gate as the flight was about to depart and their bags would be taken off. We started running at this point and may well have broken records (it's a long way)!

To cut a long story short we got to the gate with the other three trailing behind us to be told that the flight was closed. We complained,the agent went down the walkway and the Schiphol staff refused to turn on the electricity again to link the gate fully on. The pilot was beckoning and waving that we should come on, but the Airport staff were intransigent. The three of us with hand luggage were lucky as there was a delayed Gatwick flight that was just boarding which we were allowed to join. The Chinese passengers were not so lucky as they had to retrieve their bags.

My friend had parked at Hatton Cross so needed to get back there. When we landed there were no BA customer service people to be found and my friend eventually retrieved her car at 1.00. My question is, is there an e-mail address to complain to or do I need to phone the call centre and can we get our train fares reimbursed?