Arrival $89

Took 2 calls to get the fee wavied.

Call#1 csr passed it to retention, retention wouldn't waive the fee.

Call#2 a week later, csr wouldn't waive the fee OR downgrade to the no fee card. So I asked to speak to a manager, manager was able to wave the $89
after 30 seconds.

I believe the computer tells the front line people if they can waive it, but manager can override the computer.