$89 waived by manager
Arrival $89
Took 2 calls to get the fee wavied.
Call#1 csr passed it to retention, retention wouldn't waive the fee.
Call#2 a week later, csr wouldn't waive the fee OR downgrade to the no fee card. So I asked to speak to a manager, manager was able to wave the $89
after 30 seconds.
I believe the computer tells the front line people if they can waive it, but manager can override the computer.