Originally Posted by
shawbridge
She shouldn't have to have status to be treated decently.
^ Excellent post, btw.
Originally Posted by
Stranger
So in the end, it's a cheap operation but their marketing BS still depicts a glamorous experience. What gives?
... all of which doesn't really reflect the reality that AC service is poor relative to other airlines, most of which face similar challenges.
Originally Posted by
DJ Bitterbarn
Agree, but not because service is getting worse, it's the customers. I will always argue the service you get is in no small part influenced by the service you give.
Some truth to this, but not a lot. Any customer service role will face disgruntled customers. When you call in to a company to complain, they're trained to calm you down and not to be rude to you in return.
On a macro basis, one need only look at India - the world's most service oriented airlines are making major inroads there despite the fact that it is home to arguably the largest concentration of rude and difficult passengers. (I say this, sufficiently embarrassed, as a person of Indian origin - complete with high expectations of value for money).
Granted hospitality and service standards in Asia are a different ballgame to North America.
Originally Posted by
DJ Bitterbarn
They've got a long way to go before they hit Ryanair levels, thankfully.
Haven't been rouged yet?
