Originally Posted by randix

It was not a scenario I was concerned about when I booked the reservation for a compact car, nor one that I anticipated. On an early Sunday morning, I was taken aback when I learned there were no cars available, and that I'd have to pay to "upgrade" or indefinitely wait. As you might imagine, I was pissed (as were the people ahead of me); fortunately, I had my laptop, went immediately online, and found Fox with a similar price, albeit off site, and immediately left.

That kind of behavior is simply unacceptable, and I have appreciation that there's a forum like FlyerTalk where I can vent, hopefully responsibly. No one from Firefly has reached out to me, and I'm not about to expend my further energy to correspond with them, as I have no intention to do further business with them. It's just not acceptable.

Perhaps they operate differently in other locations than LAS (I've noticed they are now in SJC), but they've lost my interest.