Originally Posted by n4ram

Upgrade given: Y - J
Upgrade location: Counter
Route: CCU - DXB
Flight number: EK 0571
Type of ticket: Saver
Date of travel: 03/05/2014
Tier status: Gold
Tier miles: ~50k
Skywards miles balance: ~97k
Number of pax on the same PNR: 1
First letter of your surname: R

Had called the call center a day earlier asking to upgrade with miles and the person told me I could only upgrade at the counter, he mentioned that I should be getting a free upgrade as Y was oversold and I was the only Gold in that flight.

The counter staff informed me that EK had changed the aircraft A330 from 2 class to 3 class and due to very low sale on J tickets, all J class will be upgrade passengers and service will be from Y. All in all - decent seat with Y service (a bit weird)