Originally Posted by
Mr. Tickets
As had been mentioned, dealing with Air France can be a headache with possibly little or no response. Can I ask what type of problem you had? Someone here might be able to give you some idea if it will be worthwhile to pursue.
It's not worth my time explaining it - or yours for that matter. I just wanted to know if a (service related) issue on AF had to be directed to them, or thru Delta (where I bought the ticket). FWIW, Delta's involvement was problem free, and the miles posted same day, etc. Just wondering if they were ever to get involved due to the codeshare arrangement, or am I on my own hashing it out with AF?
(I had a simple problem w/AF years ago, they never bothered to answer emails, unhelpful on the phone, etc. Very similar attitude when I tried to resolve yesterday's issue with their flight staff....horrible). Makes me appreciate Delta's reasonably fast, efficient and generally equitable responses to any concerns....they actually seem to take things seriously.