Cancel, then submit your refund request with documentation at
http://united.com/refunds
Refund request for nonrefundable tickets — unplanned event
United will refund change fees and tickets in certain cases. All requests must be received prior to the ticket’s expiration date and must be accompanied by proper documentation (see “Documentation requirements and processing” below). We will refund tickets only when the unplanned event prevents the use of that ticket within one year of the ticket’s date of issue. In all other instances, the fare can be credited toward future travel, though the customer may receive a refund for flight change fees (see “Change fee refunds” below).
If your refund request is approved, a refund, minus a $50 USD processing fee*, will be provided to the original form of payment. Refunds for purchases made with Gift Certificates will be provided in the form of electronic travel certificates.
This policy applies in the following cases:
- Death of the traveler, traveling companion or immediate family member
- Travelers in the reservation actively on jury duty during the dates of planned travel
- Certain illness situations
*Except where DOT 14 CFR Part 382 applies