Originally Posted by
rrz518
I've found that speaking with people there can be challenging as well, so written is prob. the best option. So if web contact is problematic, is there a snail mail method of contact?
To be honest you may not get a response with either method. My wife lost her cell phone in an AF lounge last year and even though we had their phone number and e-mail, we couldn't get a response for weeks. Finally one day we sent 30-40 faxes continuously until their machine jammed and they sent us an e-mail with retrieval instructions and asked us to stop sending faxes. We then spoke to someone who was quite pleasant but implied that's basically the way anything gets done at AF.
Your problem is probably completely different but I wouldn't just send a letter or e-mail to the general mailbox and expect a response. Figure out exactly which department you need and then be persistent.