- Name of the hotel:
Novotel Palembang
- What is your Le Club status?
Gold
- Were you (or for multi-stayers were you generally) happy with the hotel/stay
No
- Which room did you book and which upgrade did you receive?
Booked two Superior rooms on the 1st night; and 1 Junior Suite + 1 Superior room on the 2nd night.
The FOM told me that she will match my booking and upgrade me on the 1st night to Junior Suite. However, there is no note regarding of it during my check-in. Eventually got upgraded for my another room on the 1st night to Deluxe (actually it is the same with Superior but with Pool View) but I have to wait until 9 pm to get this
- How are the rooms?
Modern, clean and a bit more luxurious than other Novotel
- What was good and what was bad?
Good
- Friendly staffs
- rooms are new and modern
- Luxurious Lobby
Bad:
- No other options for welcome drinks for Gold Members
- False promise for the upgrade
- Booked using points but charged and also losing my points. But the amount charged refunded after I made a complaint to Accor
- They took a large amount of deposits eventhough my stay is prepaid (Note that according to new Accor rules; no deposits required for Gold members upwards)
- The FO staffs didn't know early check-in or late check-out benefits for Gold Members AT ALL !
- Did you get club lounge access? How was the lounge?
N/A
- Value for $ or Vouchers? Would you return?
Really good value but probably no considering the awful services.