FlyerTalk Forums - View Single Post - DOT rules vs Virgin Rules
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Old May 3, 2014 | 11:25 pm
  #4  
gooseman13
 
Join Date: Dec 2004
Programs: Hyatt Globalist, Marriott Titanium, UA Silver, Hilton Gold, Hertz Pres Circle
Posts: 1,509
When you say cancelled the flight, did they really cancel it? Or did they just switch it to operate on a new airplane? If it operated under the same flight number it wasn't cancelled.

But either way it sounds like they were not obligated to refund, but they did anyway (after a little arm twisting).
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