Originally Posted by
Flier74
I can only imagine the Cabin Crew must be very frustrated too offering such sub standard product. I believer they were told, that the Customers receive a letter at the Gate explaining the situation, but then again it is a bit late for that then, isn't it?
I used F check-in at LHR; no letter was offered. I have seen such letters offered to J passengers when a SH 767 is substituted for LH.
MMB quite clearly said I was ticketed in ET. My outbound DME-LHR was on the 767, and ticketed in WT. I was quite surprised to see this, for as we know since March 2012 this has been a LH route.