To add some clarity, there will be new agents called Baggage Assist which will consist of dedicated ACS employees in select hub locations (specifically ATL, JFK, LAX, LGA and SEA) who will serve in the role of Baggage Assist agents, providing help, as needed, with carry-on bag challenges during the boarding process.

This includes:

• Monitoring the gatehouse prior to boarding for over-sized bags or too many carry-on pieces
• Tagging bags, strollers, wheelchairs and other items and carrying them down the Jetway steps
• Assisting with bag stowage in the overhead bins

The test will launch in ATL in mid-May and expand to the remaining locations in June.