What have you heard. This new group are called ACS Agents, but don't have the same duties. They will go luggage assist. We can't seem to get the same answer from whom ever asked in management.

One says luggage Assist at the gate. To help tag excess luggage and oversized bags. Which makes sense. Another says, they will help pax on the plane to help stow luggage. Which doesn't make sense. I say this because, boarding can be chaotic. More employees on board to stow more bags? It just makes sense to check bags before getting on the plane.

Anyone hear anything? I think I've been told DL tried something like this in the past.

NWA FA