FlyerTalk Forums - View Single Post - No availability for GP redemption?
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Old May 1, 2014 | 1:52 pm
  #9  
spgplat21
15 Years on Site
 
Join Date: Feb 2010
Programs: MR-Amb, Hyatt-Globalist, AA-EXP
Posts: 1,746
Originally Posted by MikeFromTokyo
Is a standard room available at the Hyatt Daily Rate for your stay dates?
No it's only available on package rates, but it's not guaranteed availability.

I ran into this at the Hyatt Regency Maui a year or so ago, and HGP was able to get me an award room after the calling the hotel. Here is the message from the boss man himself saying that hotels should not be doing this (and to reach out to them should you encounter it) http://www.flyertalk.com/forum/18260970-post51.html

Hopefully a discussion with HGP's representatives here on flyertalk will get this taken care of and please let us know what the ultimate resolution is. It sounds like a lot of people at HGP and here on flyertalk are still misinformed regarding this issue unless there was an update since Jeff's post above that I missed.
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