Thanks folks - to their credit LWP did refund my 2014/2015 fee without complaint, which I had paid only a couple weeks ago.

Only posted a thread because I searched for various keywords associated with LWP and didn't find anything about it on FT. Just wanted folks to know to not expect great things from LWP if they're, say, embarking on a voyage around the world - one of the services LWP offers is lost passport replacement. A failure to provide that would be a much bigger problem than a delay in receipt of a store-branded credit card.

I suppose I understand how non-Amex providers would fail to accept LWP's calls, given increased security nearly everywhere these days… but you'd think LWP would be significantly more forthcoming about that, rather than promising a "Life Lock" style service to save your bacon in case of emergency that then fails to deliver.