Dear Vsevolod4,
Thank You for bringing to our attention your concern about your review posted to IHG.com. Your review titled "Bait, switch and rude treatment" has been published and can be seen here
http://goo.gl/8sUxbG. Please accept our apology with your review being initially rejected during the moderation process.
We have found the rejection was a system error we're working to immediately resolve. We can assure you we do not censor negative reviews. We take guest feedback seriously and welcome all comments in an effort to enhance our guest's experience in our hotels. We have brought your review to the attention of the management of the Candlewood Suites Houston IAH / Beltway 8. We have requested they be in touch with you under separate cover.
Thank you again for bringing this to our attention.
Sincerely,
Myrna M
Case Manager
IHGCare