yorkboy24

- Name of the hotel: Novotel Kamala Bay (Phuket)

- What is your Le Club status? Platinum

- Were you (or for multi-stayers were you generally) happy with the hotel / stay? Yes!


- Which room did you book and which upgrade did you receive?
Stayed 3 nights. Booked Jacuzzi Villa. Upgraded to Pool Villa.

- How are the rooms?
Excellent for a Novotel. Modern practical room. Terrace with stairs leading up to pool on the roof. Not completely private pool area but some trees to shelter you from the sun with an umbrella and double sun lounger. Pool has one jacuzzi jet in corner which is a nice touch and also helps to keep the water circulating and cool on hot days.

- What was good and what was bad?

Good: Welcome drinks given without having to ask. The only Novotel so far to actually know that Platinum members don't need to leave a room deposit on their credit card (It took me 7 days for Novotel Kuala Lumpur to clarify this!). Minibar - nothing in the minibar but you can order what you like from the menu which is at very reasonable prices (e.g. 35 baht for coca cola) and if it's not delivered in 25 minutes it's free! A great concept! Only the 2nd hotel ever to have truly homemade fries on the food menu. Generally good food although it's better to stick to the Thai options - great fresh seabass at reasonable prices. Great breakfast spread and reasonable price too (around 400 baht). Staff again are very friendly and remember what your preferences are after a day or two (at first they will try to sell you water. Insist on normal drinking water and they'll prepare a jug for you - after a day they won't try to sell you water and will automatically remember to give you free water!).

Bad: Nothing especially bad to report. Just a few small minor suggestions which have already been sent to the GM (lunch and dinner menus - some items have different prices!, minibar has some options to buy things in pairs for a cheaper price but with 2 items it's more expensive per item to buy 2!)

- Did you get club lounge access? How was the lounge?
N/A

- Value for $ or Vouchers? Would you return?
Yes - without doubt but you're better off with a villa, which are reasonably priced in the sale.