I had recent stay that was underwhelming, however, with a different front desk experience, I probably would feel a little better about the hotel. My room was nice and the hotel itself was pretty good, but the front desk agent just gave my stay a bad vibe. At check the agent copped an attitude about breakfast. For some reason, being a Diamond and also being on a AAA breakfast rate (was the most inexpensive rate) raised the ire of the agent. The agent continued his surliness telling (lecturing) me how the lounge was closed for the weekend (with all the no business travelers excuses). Breakfast in the restaurant was nice and the staff was friendly but that was negated by their lack of service proficiency. I was also charged for a breakfast gratuity which I believe should be included as part of the freebie breakfast (knowing that there is a thread devoted to this topic which I haven't read). Paid parking stinks too



With all the Dulles area Hyatt options, I probably won't return.

Cheers -