FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,053
In general I would say you should contact the hotel first, in case you get some weirdly generous offer. If you don't get the right answer per the published benefits, then don't waste any more time and contact Gold Passport directly and they will normally sort it out quite quickly...