Originally Posted by
SkiAdcock
I've never understood the fascination some FTers have with how hotels get compensated when using points. I have little interest & really don't care, but obviously for others it's important because the topic comes up yearly.
Cheers.
Every FTer may have different motives...
for me personally Im curious from a business standpoint from a revenue management and customer service angle.
With Marriott---are points different than cert stays?
If the hotel feels there are screwed by points or free night certificate stays then this will likely reflect on how they treat you as a customer.
If they expect to get $200 per night but the points/cert stay only gets them $100 per night or even less, then they may treat you poorly by putting you in the problem rooms.
If the hotel knows they will get max compensation for a cert/points stay that is great then the current market rate for a stay there, then they will go out of their way to get you to use those certs/points to stay there.