Originally Posted by nic3456

I chatted with them, but no resolution.
Anyone had to call before?

Jevoy:Thanks,
I have reviewed the issue and I will have to get you to a phone agent.
May I have your number to send you a call please.
Me:i can't chat on the phone at the moment - can it be done via email?
Jevoy:Honestly they will want to speak with you directly.
I will give you the number.
Me: ok I can call in a bit - can you tell me in general what the issue is?
Jevoy:Yes you can.
I was not informed of the technical details as its not my dept.