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Old Apr 29, 2014 | 7:55 am
  #28  
TRAVELSIG
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Join Date: Jan 2005
Location: VCE
Posts: 14,165
Originally Posted by oliver2002
Its probably GTS in BER or IST picking up the phone, with a higher SLA defined for calls to that number. I don't think they have a few agents sitting in a dedicated room 24/7 some place near FRA just for this
Perhaps they secretly reopened Kassel only for First Class customers and in this way got rid of those annoying HON who dared to fly business ?
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