Originally Posted by
slowhand4540
Thought everyone using Barclay arrival for large travel points redemption may want to know something that happened to me today. While trying to redeem my arrival points I found out they were capped??
Tried to redeem 505000 accumulated points for a travel charge to a cruise lines placed on my Barclay arrival card. It shows as a redeemable charge.
Logged on online to my account, clicked on redeem, the drop down choices show the maximum points I can redeem as 200,000 pts. It also says "can only redeem for each travel charge one time" which I knew. The terms and conditions for this card say “There is no maximum to the total miles you can redeem”.
Anyone heard or experienced the same ?
Called Barclay CSR , escalated it up to two supervisor levels all say...sorry but the system only allows that amount to be redeemed.
What am I missing something?
According to the T&C that came with the card, under "Redeeming miles", one of the bullet points states:
"• There is no maximum to the total miles you can redeem as long as the Program continues and the Cardmember's Credit Card Account is open and in good standing."
So, unless they have now added this limit (i.e. Change in terms), I don't see why you can't redeem your full balance.