Originally Posted by PeterNem

I made platinum in December of 2013 and am currently on a bit of a road trip in the US. Most of my stays were booked in October/November last year.

I am currently in my 4th Westin property of the trip and today and in the previous 3 I was welcomed as a Gold member. I therefore had to make a point every time to ask for the Platinum breakfast amenity and had one hotel turn their nose up a bit and had to make a point of showing them on the SPG iPhone app that I was platinum. The property today was less confrontational and looked me up outside of the booking and apologied saying they were unsure why my status was reflecting incorrectly.

Luckily I have applied SNA on all of my stays and in 3 of the 4 properties my SNA was successful so upgrades weren't an issue. In the one where the SNA wasn't successful I was allocated a deluxe room over standard, so an upgrade was still given so I don't have a specific problem, but given rooms are pre-allocated prior to arrival, if the hotel is only recognising a guest as Gold there is a chance that any potential for an upgrade is reduced.

It would appear to me that the SPG status seems to be noted against the guest/stay at the time of booking, and is not then subsequently updated? If so this seems like a bit of a shortcoming.

Does anyone else have any experience of this to perhaps corroborate this, or is there perhaps just an issue with my SPG account?