Morning all from Seoul.

I'm waiting for the delayed BA18 from ICN this morning back to LHR. It's only a delay of 2 hours or so which for me isn't so bad in the scheme of things as I am not connecting from LHR.

As it happened, I was already aware that the flight would be delayed - when I checked in on the iPhone app 24 hours before departure it was already showing a couple of hours behind.

At 1am local time (9 hours before scheduled departure) I received an SMS warning of the delay, followed by a generic email with a revised departure time, explaining that I could go to the airport at the later time rather than the original time. An hour later, I received a personal email (with my name and booking ref. etc). Then, when it was a more humane time, I received a call checking that I had received the electronic notifications and apologising for the delay.

At checkin, a refreshment voucher was handed out with the boarding card. It's not for a huge amount but at least it was proactively provided.

Now these are all of the things which should happen in the event of a delay. It's the first time that all of them have happened for me, so a big well done to the BA team in Seoul for their proper handing of what's not a huge extra wait.

Begs the usual question - why doesn't this always happen? Most of this was automated so should not be hugely labour intensive. Doesn't require rose petals or mountains of Avios, just the information required, delivered in a timely manner