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Apr 24, 2014 | 5:40 am

#27

oliver2002

Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources

Join Date: Dec 2002

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Posts: 52,545

Quote:

Originally Posted by Greg45

My guess is that calls just get answered quicker, but by the same agents. Can anyone confirm?

Its probably GTS in BER or IST picking up the phone, with a higher SLA defined for calls to that number. I don't think they have a few agents sitting in a dedicated room 24/7 some place near FRA just for this

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