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Old Apr 24, 2014 | 5:01 am
  #25  
Greg45
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Originally Posted by red star
... As far as I realised it seems that tickets, booking and rebooking, irrop support... is not their cup of tea.
Originally Posted by divjan
any experiences with IRROP situations...strike and similar???
During the last strike I had the impression that rebooking etc. was handled in the same way as on the regular line. Interpret this as you may, some may say: not their cup of then

Maybe I was just lucky, but getting through to an agent was much faster than on any other line. My guess is that calls just get answered quicker, but by the same agents. Can anyone confirm?
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