Originally Posted by
Superorb
I booked a 2 night stay at a Dublin Carlson hotel for the end of June and we need to cancel that trip. However, there is no cancel/modify button for this booking, but all my other bookings have the cancel buttons. When I booked the terms said I had until 24 hours before check-in to cancel. How do I cancel?
That's odd, all my award bookings always have the modify/cancel button. Guess you need to call or send email to customer service.