Originally Posted by
Thalassa
One has to wonder why Finnair did not have a Korean speaking FA (surely they must have some on a flight to ICN) out there to sort out the situation.
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Well, you will never meet the onboard crew in a situation like this. All is handled by the sorry lady who got to serve in AY transfer desk that day.
Originally Posted by
Thalassa
As for the hotel arrangements, I agree they did not sound satisfactory. However, coming up with 200+ rooms (if the flight was fully booked) with a short notice late on Good Friday (which is a major holiday in Finland) is not trivial.
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This actually is no beef for Finnair, as they do it at least 2 times every month (and have done so for a long time). For instance, during january alone they had to find 1500 hotel nights just to accommodate pax for delays on the HKG flight (6 times on this route alone). Easter would complicate it yes, but they surely have deals in place with many hotels as they are a very large buyer of rooms...